Job Description

**This is a Part Time opportunity - Tuesday and Thursday each week during regular business hours. The contract with the client will run through the end of December 2018.**

Location: Zainesville, OH

The Deskside Support Engineer - performs tasks related to the service of a variety of technology-based products typically associated in an end-user computing environment. Desktop, Laptops and peripherals.

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops and laptops.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform Imaging with tools like Ghost, SCCM, etc.
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel as needed.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed and provided by Management• Knowledge of relevant software, OS such as Windows 7, Windows 8, Windows 10 and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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